Terms of Use

1. Acceptance and eligibility

By creating an account, posting a request, sending a proposal, accepting a lead, messaging another user or otherwise using Alltasko, you agree to these Terms and the Privacy Policy. You must be at least 18 years old and legally able to enter a binding agreement.

You must provide accurate, current information and protect access to your account. You are responsible for activity performed through your account unless you promptly report unauthorized use.

2. Alltasko’s marketplace role

Alltasko provides software for discovery, matching, communication, records, verification workflows and platform administration. Alltasko is not a contractor, construction manager, employer, staffing agency, insurer, broker, agent or partner of any user, and is not a party to the service contract between a customer and professional.

Professionals choose whether, when, where and how to offer services, subject to law and these Terms. Alltasko does not control the means or methods of their work. Nothing in these Terms changes a legal classification required by applicable law.

3. Profiles, verification and credentials

Users must not impersonate another person, create deceptive duplicate accounts or submit altered documents. Professional verification is provided through Stripe Identity. Before leaving Alltasko, the professional must acknowledge a separate notice covering the government ID, live selfie, facial comparison, device information, fraud signals and duplicate-account prevention. Alltasko records the date and applicable policy versions for that acknowledgement. Stripe then presents its own disclosures and consent flow. A verified badge reflects only the check performed at the time of approval and may be removed.

One person may maintain only one verified professional account unless Alltasko gives written permission for a legitimate business reason. Alltasko may use non-reversible document and identity fingerprints to detect reuse. Alltasko does not guarantee that verification will identify every fraud attempt, and it does not guarantee criminal history, licensing, insurance, financial condition, skill, conduct, availability or results. Customers must independently check requirements relevant to the specific work. Professionals must maintain all required licenses, permits, registrations, bonds and insurance.

4. Customer-professional agreements

The customer and professional are solely responsible for agreeing on scope, price, payment schedule, materials, timing, site access, permits, warranties, cancellations and changes. They are also responsible for documenting that agreement and resolving disputes between them.

Customers are responsible for lawful requests, a reasonably safe worksite, accurate job information and payment under their agreement. Professionals are responsible for lawful and competent performance, safe methods, tools, helpers, taxes, insurance and damage they cause.

5. Leads, fees, payments and refunds

Alltasko may charge professionals for certain leads, subscriptions or platform features. The applicable amount and charging event will be shown before the transaction is confirmed. A lead fee purchases access to an opportunity—not a promise of contact, agreement, revenue or successful work.

When a professional saves a payment method and accepts the displayed authorization, the professional authorizes Alltasko to charge a one-time Direct Lead fee automatically when a customer’s direct request is successfully delivered, or the standard fee when a customer selects that professional’s proposal from an open marketplace request. If a customer selects two or three professionals, the total Direct Lead price is divided among those recipients and each is charged their displayed share immediately. The Direct Lead charge unlocks the customer contact and protected chat, and a later proposal or job acceptance creates no second charge. Lead-fee authorization is not a recurring subscription authorization. Any recurring plan requires separate notice and consent.

Eligibility to request a lead-fee review, any deadline and the available reasons are shown in the professional account. Alltasko may approve or deny a refund based on platform records and the published refund rules. An approved card refund is returned through the original payment method, subject to processor and bank timing. Service payments owed by a customer to a professional arise from their separate agreement unless Alltasko expressly offers an in-platform payment product.

Alltasko may offer promotional or referral lead credits. Unless the offer says otherwise, a referral reward is earned only after the invited professional joins through the referral link and completes a qualifying paid lead. Referral credits have no cash value, cannot be sold or transferred, expire on the date shown, and are applied automatically to eligible future lead fees. Self-referrals, duplicate or deceptive accounts, spam, misleading claims and other abuse are prohibited. Alltasko may deny, reverse or limit rewards associated with suspected misuse. Current referral limits and expiration terms are shown before a link is shared.

6. Acceptable use

Users can report or block another user from a public professional profile or order conversation. A block stops new messages, proposals and direct requests between the two accounts while preserving existing records. Alltasko may review reports, messages and related transaction records; remove content; restrict features; suspend or terminate accounts; and preserve evidence when reasonably necessary for safety, fraud prevention, enforcement or law. Knowingly false or abusive reports are prohibited.

• Do not commit fraud, misrepresent credentials, manipulate reviews or evade platform fees.
• Do not harass, threaten, discriminate, exploit or endanger another person.
• Do not post illegal, infringing, deceptive, unsafe or malicious content.
• Do not scrape the service, probe security, distribute malware or interfere with platform operation.
• Do not use contact information obtained through Alltasko for spam or unrelated marketing.

7. User content and communications

You retain ownership of content you submit. You grant Alltasko a non-exclusive, worldwide, royalty-free license to host, copy, format and display that content only as reasonably needed to operate, secure and improve the platform. Public profile, portfolio and review content may be shown publicly as selected by you or required by the feature; private messages and verification documents are not licensed for advertising.

A private conversation is not public and is not visible to unrelated customers or professionals. Authorized Alltasko administrators may access a conversation when reasonably necessary for support, safety, fraud prevention, billing or dispute review, enforcement, or limited platform-quality and job-outcome review. Administrator access requires protected authentication and is logged.

You must have the right to upload every photo, file, review, logo and project image. Reviews must describe genuine experiences and may be moderated for fraud, privacy, abuse or legal risk.

8. Reviews and ratings

Reviews must reflect a genuine job or interaction and the reviewer’s honest experience. Alltasko does not require a positive review, does not penalize a user for a truthful negative review and does not sell higher ratings. Any material incentive or personal, family, employment or financial relationship must be disclosed.

Alltasko may remove content that is unrelated, demonstrably fake, unlawfully threatening, discriminatory, obscene, infringing, privacy-invasive or otherwise prohibited by these Terms. Moderation decisions are applied without favoring positive over negative opinions merely because of their rating.

9. Suspension and termination

Alltasko may restrict, suspend or terminate access, remove content, revoke verification or cancel a platform transaction when reasonably necessary to protect users, enforce these Terms, comply with law, respond to risk or prevent misuse. Users may stop using the platform at any time and may request account deletion subject to lawful retention needs.

10. Electronic and protected communications

You agree that Alltasko may provide account codes, receipts, job messages, safety notices and other transactional communications electronically. You control optional email, text-message and device-notification choices in account settings. Carrier messaging and data rates may apply. Marketing messages, if introduced, will include any consent and opt-out controls required by law.

When available, protected calling and texting route communications through an Alltasko-controlled number so the customer and professional do not receive each other’s personal telephone number. Before a protected call is connected, both participants receive a notice that the call may be transcribed and automatically analyzed for safety, dispute review and job-outcome signals. Alltasko does not make an audio recording of these protected calls. Do not use the feature if you do not agree to the disclosed processing.

Automated analysis is only one administrative signal. It does not by itself approve or deny a refund, decide whether a contract exists or replace review by an authorized administrator. Users must not bypass the protected channel to evade platform safeguards or fees, impersonate another participant, or use the Alltasko number for unrelated contact.

11. Disclaimers

To the maximum extent permitted by law, Alltasko is provided “as is” and “as available.” Alltasko does not warrant uninterrupted operation, error-free matching, the accuracy of user content, the availability of any professional, or the quality, safety, legality, pricing or outcome of services.

Alltasko is not responsible for acts, omissions, injuries, property damage, delays, payment disputes or other losses caused by users or third parties, except to the extent responsibility cannot legally be excluded.

12. Limitation of liability

To the maximum extent permitted by law, Alltasko and its owners, affiliates and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, lost profits, lost data or loss of goodwill arising from the platform or a user-provided service.

Where liability cannot be excluded, aggregate liability will not exceed the greater of US $100 or the platform fees the claimant paid directly to Alltasko during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited or to liability that cannot lawfully be limited.

13. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Alltasko and its owners, affiliates and service providers from third-party claims, damages, penalties, costs and reasonable legal fees arising from your content, your service agreement, work you request or perform, your violation of law or these Terms, or harm you cause.

14. Informal resolution and applicable law

Before filing a claim against Alltasko, email notifications@alltasko.com and provide your name, account email, job number, the facts and the relief requested. Allow 30 days for a good-faith attempt at informal resolution unless waiting would cause a legal deadline to expire or immediate relief is legally necessary.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, while mandatory consumer protections and courts with lawful jurisdiction continue to apply. Nothing in these Terms waives rights that cannot legally be waived. These Terms do not require arbitration or waive participation in a class action.

15. General terms

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not transfer your account or obligations without Alltasko’s written permission; Alltasko may transfer these Terms as part of a lawful merger, financing, reorganization or sale.

These Terms, the Privacy Policy and any clearly presented transaction-specific terms form the agreement between you and Alltasko concerning the platform. They do not replace the separate service agreement between a customer and professional.

16. Changes and contact

Alltasko may update these Terms as the platform changes. Material changes will be posted with a new effective date and, when required, additional notice or consent. Continued use after the effective date means acceptance where permitted by law.

Questions about these Terms may be sent to notifications@alltasko.com.